Hang in There! ❤️ What We're Doing to Stay Safe & Healthy
Social distancing might not be a natural match for southern hospitality. But as the coronavirus spreads and the situation escalates, we all have to do our part to follow guidelines released by the CDC and other experts to keep our families and communities safe.
Here's what you can expect from the KMM & Co. team in the coming weeks and months.
Update: Atlanta is currently ordered to stay at home
On March 23, Atlanta Mayor Keisha Lance Bottoms signed a 14-day stay-at-home order due to the coronavirus pandemic. KMM & Co. employees will have to stay home for those two weeks, and our studio will be closed beginning on March 25.
We are still taking orders, and we'll work as quickly as we can to make and ship your orders once we're allowed back in our studio. But shipping times will be longer than usual. If you have questions or need help with an outstanding order, just send us an email at email@example.com and our team will get back to you as quickly as we can.
In the meantime, the KMM & Co. team is continuing to take orders
To answer our most frequently asked question first: Our team will continue to offer customer service and take online orders, and our website is still open 24/7! (We're so happy to be asked!) While our staff will have to stay home starting March 25, our customer service team is still on duty.
Your support means the world to us, and we've been so happy to hear from every single one of you. We all want to say a big "THANK YOU!" to all of you who are placing orders and supporting our team. KMM & Co. is a small business with a staff of fewer than 10 people, and each one of us is grateful to those of you keeping KMM & Co. and other local businesses afloat.
Shipping times will be longer than usual
Every KMM & Co. product is handmade and made to order, and that process takes time. On our last day in the studio, March 24, we will fulfill as many outstanding orders as we can, but shipping delays are going to be inevitable after that date.
You can check out our typical processing times on our shipping page; we are expecting delays of at least two weeks due to the 14-day stay-at-home order. Our customer service team is always available at firstname.lastname@example.org if you have questions about shipping options, processing times, or anything else.
Our showroom is closed to visitors until at least April 15
We will not be accepting appointments at our showroom until at least April 15. (We'll post updates here if that date needs to be extended!) We can't wait to be able to welcome you to our studio again once it's safe to do so!
In the meantime, everybody -- including wholesale customers -- can shop online. (Just email us if you need help!) We're also brainstorming some fun ways to show you what's going on behind the scenes at KMM & Co. HQ. (Watch this space!)
We're so grateful for your support
While we can't be sure of how this situation will evolve, we are sure about one thing: We appreciate every single person who continues to support us and other small businesses in this weird and uncertain time.
The KMM & Co. team is doing our best to support local businesses in our community (as well as nonprofit organizations caring for vulnerable populations), and we are so grateful to others who are doing the same. We hope that you and your families stay safe and healthy, and we're here for you. We'll get through this together!