Our biggest sale of the year is starting, and lots of exciting things are on their way! So that it doesn't get lost in the shuffle, we want to make an announcement about an exciting change: Our return policy just got better!
You can now order a tote bag with any handle length, and the drop length won't affect the tote's eligibility for return or exchange! Here's a quick rundown on the details.
Drop length doesn't affect return eligibility anymore!
Our traditional and most popular drop length for the handles on our classic leather tote bags is 7 inches. This is the handle length we've been making for almost 10 years, and more than half of our customers prefer this length! We also offer handles with an 8-inch, 9-inch, or 10-inch drop length so that everybody can find a handle length that's right for them.
Because everybody has different preferences for the handles of their bag, you can now choose any drop length you'd like, and it won't make the tote final sale! Especially around the holidays, when you might be buying your first tote or ordering a tote as a gift, we want to make it easier on you to find the perfect handle length – even if it takes a return or exchange to get you there!
A few other things *do* make a tote final sale
Under our new-and-improved return policy, the only customizations that do make a tote final sale are the addition of a snap closure, a crossbody strap, or another custom request (e.g., if you ask for the handles to be made in a different color than the standard color).
Totes in our one-of-a-kind collection – scratch-and-dent, branded, and ready-made totes – are also final sale items and aren't eligible for return or exchange. If you need some help choosing the right handle length for these items, just send us an email at email@example.com!
Returns are as easy (and as free) as ever!
Unlike most small leather goods brands, we offer FREE shipping and FREE returns on eligible orders over $50. That means that you can order a tote with, say, 10-inch handles, and if it doesn't work for you, we'll send you a prepaid label to ship it back to us.
You also have 30 days to decide if you'd like to return or exchange an item. Most other brands only give you 5 to 15 days – what's up with that?! Please note that totes do need to be new and unused to be eligible for return or exchange. (After all, we can't afford to offer returns or exchanges on items that aren't new and can't be resold.) But that generous 30-day window means that you'll have plenty of time to decide whether that KMM & Co. tote is right for you.
Our new-and-improved return policy is intended to make it easier for you to give a KMM & Co. tote a try, whether it's your first tote or your tenth! We want to make sure that you love your bag; after all, it's a handmade heirloom and it's going to last a LONG time. If you have any questions about our return policy (or anything else!) just drop us a line at firstname.lastname@example.org and we'd be happy to help!