How can I customize my item(s)?
We can monogram most of our products at no additional charge. For products like key fobs, we can fit only a few letters, so most people choose to emboss their initials. In the case of a luggage tag, we have more room to work with. Get in touch at firstname.lastname@example.org if you have questions! Just include your request when you add the item to your cart, and we'll contact you if we have any questions.
There is a KMM & Co. item that I want to purchase, but it's sold out. Can you make more?
The short answer is: Most likely! Once limited-edition pieces sell out, we typically can't reproduce them. But for almost everything else, we can probably order more leather (especially if you're patient)! You can sign up to be notified when we restock your favorite product. Or you can get in touch at email@example.com, and we'll do everything we can to help!
What size belt should I order?
We recommend ordering one size larger than your pants size (e.g., if you wear a size 32, order a size 34). Feel free to get in touch if you need further sizing guidance or require more precise measurements.
What forms of payment do you accept?
KMM & Co. accepts Visa, Mastercard, American Express, Discover, and PayPal. Sales tax only applies to orders shipped to Georgia addresses.
Can I combine promotions?
You can only use one promotion code per order. But you can apply a promotion code to sale items on our site! Coupon codes can't be applied to previous purchases, shipping charges, or taxes. They also do not apply to in-store purchases at Citizen Supply in Atlanta, Georgia.
How can I find out about the next sale?
Follow us on Instagram @kmmandco! That's the easiest way to stay updated on new product releases, upcoming events, and current promotions. We also have a mailing list, which you can join on our website. We'll only email you with exciting news and offers, we promise!
How can I track the status of my order?
Once you receive a shipping confirmation email, you'll have a tracking number. We ship via USPS, so you can check the status of your delivery by clicking the link in the confirmation email or just by navigating to the USPS site. You can also email us at firstname.lastname@example.org if you have questions about the status of your order.
Can you tell me when the USPS will deliver my order?
Once we hand a shipment over to the postal service, it's out of our hands (both figuratively and literally). We can check the same tracking information that you've been watching, but you'll need to contact your local post office if you have questions about the tracking information or a delivery attempt at your address.
Returns and exchanges
What is your return policy?
If you aren't happy with your order, you can return unused items for free within 30 days of receipt. However, we can't accept returns of items that are customized for you, such as tote bags specially ordered with longer-than-standard handles.
How do I go about returning an item?Please email us at email@example.com with your order number. Then, we'll send you a prepaid shipping label. Next, you'll ship your item(s) back to us, and we'll process your refund when the shipment comes back to us. We can't accept returns of items that are used or altered. And we don't accept returns of items that we have customized for you, e.g., tote bags with longer straps.
How will you issue my refund?
Refunds will be issued to your original method of payment. If, due to special circumstances, we've approved a refund after 30 days, your refund will be issued as store credit only.
Can I exchange my item?
If you don't love your item and want to exchange it, we're happy to do so for free within 30 days of receipt. Just email us at firstname.lastname@example.org to coordinate the details.
What is your repair policy?
We're happy to repair any of our products for free if anything happens. Just email us at email@example.com, and we'll be in touch!
How much does shipping cost?
Shipping within the continental United States is free. For other locations, our shipping page will automatically calculate the cost based on the weight of the shipment and the location of the delivery.
Do you ship internationally?
We do! Get in touch by sending an email at firstname.lastname@example.org so that we can coordinate the details and figure out the best shipping method for your location.
How quickly can you get my order to me?
If you need your order by a specific date, please let us know! Get in touch at email@example.com. We don't offer shipping guarantees and the delivery times shown at checkout are estimates, but we will do our best to get your order to you by the date you need it!
How long will it take to process my order?
Depending on which item(s) you order and whether we have the necessary leather in stock, processing times can be up to 3 weeks, but are usually faster. Everything is handmade and made to order, so we appreciate your patience! Please get in touch at firstname.lastname@example.org if you need a product by a specific date, and we'll see what we can do!
Custom and wholesale orders
Do you offer custom orders?We accept a limited number of custom orders, depending on our workload. Get in touch at email@example.com to let us know what you have in mind and the timeline you envision, and we'll be in touch.
Do you accept wholesale inquiries or bulk orders?
We do offer bulk and wholesale discounts! We're happy to discuss whatever you have in mind. Email firstname.lastname@example.org to get the ball rolling and we'll be in touch as soon as possible.
Can I get my logo on your products?
For key fobs and other KMM & Co. products, we can emboss your logo using a custom stamp. We charge a stamp setup fee, but there is no minimum order. Please get in touch at email@example.com and let us know what you have in mind.
Can I visit and give you high-five?Absolutely! We'd love to see you! Our studio is located within Citizen Supply at Ponce City Market. The store is open from 10 a.m. to 9 p.m. Monday through Saturday and 12 pm. to 8 p.m. on Sunday. You can stop by anytime during those hours, or email firstname.lastname@example.org to make an appointment with us.