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Returns and exchanges

KMM & Co.'s return policy

Since KMM & Co. launched in 2011, we've stood behind our products and made quality a priority. We guarantee our products to be free of defects, and we'll accept any defective item for a return or exchange. 

Additionally, if you aren't happy with your order, you may return or exchange your purchase. An item can be returned for a full refund or exchanged if it meets the following criteria:

  • The item was purchased from kmmco.com;
  • The item is unused (in its original condition), or defective;
  • It is not a final sale item (which includes items marked "final sale," items that have been monogrammed or customized; and items that have been altered);
  • You reach out to request a refund or exchange within the allowable return period (30 days from receipt).

We can't accept returns or exchanges on items that are customized for you, such as tote bags ordered with longer-than-standard handles, a crossbody strap, or any other modifications to the standard design.

Monogrammed items or those embossed with other forms of personalization are also ineligible for return or exchange. You are responsible for double-checking the spelling and syntax in your monogramming request, as we’ll emboss exactly what you specify. If you personalized the leather tag included with your bag, the tag will be subject to a $10 restocking fee in the event of a return.

Please note that by ordering an item from our store, you are agreeing to our return policy and to the rest of our terms and conditions. 

How to return or exchange an item

If your item is eligible for a return or exchange, and meets the criteria outlined above, please email hello@kmmco.com to start your return or exchange. We will approve your return or exchange and send you a prepaid shipping label. Next, you'll ship your item(s) back to us, and we'll process your refund when the shipment arrives in our studio. 

Refunds will be issued to your original method of payment. If, due to special circumstances, we've approved a refund after 30 days, your refund will be issued as store credit only. You will receive an email when your return has been processed.

Returns and exchanges must be shipped promptly once approved. The return label will be voided if unused within 2 weeks.

We reserve the right to deny a return or exchange if we inspect your items and determine that they don't meet the conditions of our return policy. Items shipped to KMM & Co. without first obtaining our approval for a return or exchange will not be accepted. 

Warranty and repairs

KMM & Co.'s warranty and repair policy

We stand behind our products, and we're happy to repair any of them in the event of a failure of materials or craftsmanship. If a product fails due to manufacturer error, it's usually eligible for a free repair. Damage from anything other than normal use is not covered by our warranty and repair policy. 

Email us at hello@kmmco.com to discuss your options and to learn where to ship an item for repairs. 

Requesting alterations for a KMM & Co. product

In some circumstances, we are able to make alterations to your KMM & Co. purchase after you receive it.  An item can be altered if it meets the following criteria:

  • The item was purchased from kmmco.com;
  • It is not a final sale item (which includes items marked "final sale," items that have been monogrammed or customized; and items that have been altered);
  • You are the original purchaser and reach out to request alterations within the allowable return period (30 days from receipt).

If you receive your tote and realize that a better drop length would work better for you, we'd be happy to change the straps within 30 days of receipt of the order. To send a tote back to us for different handles, you must be the original owner of the bag and reach out to hello@kmmco.com with your order number. A $25 fee for changing the straps applies, and you will be responsible for the cost of shipping the tote back to us for alterations.

We are unable to monogram, adjust, or otherwise alter KMM & Co. products that were purchased secondhand or from other sources.