Shipping

KMM & Co. shipping information

Shipping

Processing times

In order to offer KMM & Co. customers free shipping on all orders over $50, we ship all orders via USPS Priority Mail or First Class Mail. Please note that the postal service is currently experiencing delays nationwide due to an unprecedented volume of mail. For more information on USPS delays, please see this blog post, which we'll update if we receive more information from our mail carrier or our other representatives at the postal service. 

All KMM & Co. items are handmade and made to order! That means that it takes some time for the production team to prepare your order. The processing time for your order will depend on which item(s) you order, and in some cases, how many items you purchase. Typical processing times are as follows:

  • Tote bags: 1 to 3 weeks
  • Mini totes: 1 to 3 weeks
  • Crossbody bags: 1 to 3 weeks
  • Messenger bags: 1 to 3 weeks
  • Carryalls: 1 to 4 weeks
  • Wallets: 1 to 2 weeks
  • Clutches and zip pouches: 1 to 3 weeks
  • Belts: 1 to 2 weeks
  • Key accessories: 1 week
  • Travel accessories: 1 week
  • Custom and bulk orders: 2 to 4 weeks

If you need your order by a specific date or have an occasion in mind, please let us know – we won't know that you have a deadline unless you tell us! Similarly, if your order is a gift and you don’t want a packing slip included (or if you’d like to add a gift message) please let us know! Send a message to hello@kmmco.com with your order number as soon as you can after placing your order.

We ship bags and other large items via USPS Priority Mail, which typically takes 1 to 3 business days to reach addresses in the continental United States. However, that 1 to 3-day timeline does not include the processing time that it takes for KMM & Co. to make, pack, and ship the item(s) in your order. Smaller items are shipped by First Class Mail, which takes 3 to 5 days (exclusive of processing time).

We don't offer shipping guarantees, and the delivery times above are estimates. We’ll do our best to get your order shipped in time to arrive by the date you need it. But unfortunately, we can’t control the speed with which the USPS processes or delivers your shipment, and we aren’t responsible for USPS delays. 

If we have any questions about your order, we'll send an email to the email address on file with your order. Please keep an eye out for any emails from the KMM & Co. team: If we have a question about your order and don't hear back from you, that may result in a delay.

Holiday shipping and studio closures

This year, our deadline to place an order in time for it to arrive before Christmas is December 8. Orders placed on or before December 8 will ship by December 18 or December 19, the USPS deadlines for First Class and Priority Mail, respectively, to be delivered on or before December 24.

Our cutoff for holiday orders isn't usually quite so early, but we moved up our deadline to account for delays in the USPS network. Unfortunately, we don't have any control over the speed with which the postal service, including our local post office in Atlanta, scans or processes packages. As always, our best advice is to order early if you know that you need your items by a specific date.

The KMM & Co. production and shipping teams will be out of the studio from December 21 through January 4 to celebrate the holidays and take some time off, so orders will not be shipping during that time. We will begin fulfilling orders again on January 5, when the team will be back in the studio.

Shipping in the United States

All KMM & Co. products are made in America, right in our studio in Atlanta, Georgia, and shipping to addresses within the continental United States is free for all orders over $50. For other locations, our shipping page will automatically calculate the cost based on the weight of the shipment and the location of the delivery. 

Orders shipped within the continental United States typically ship via USPS Priority Mail or USPS First Class Mail, depending on the size of the shipment. Once you receive a shipping confirmation email with tracking information, you can check the USPS website, visit our tracking page, or contact the postal service for more information on the location of the shipment and its expected delivery date. 

All packages are delivered to our local post office or picked up by our mail carrier the same day that the shipping confirmation email goes out. Sometimes the post office scans shipments right away, and sometimes there’s a delay of a day or two. You can save your package’s tracking number, or sign up for USPS notifications, if you’d like to know when the postal service’s tracking page is updated. 

Shipping internationally

We're happy to ship your order internationally, or to your address at a military base or diplomatic location. Our shipping page can calculate the cost for you based on the weight of the shipment and the location of delivery.

If you don't see what you need at checkout, or if you have questions about your shipping options, get in touch by sending an email to hello@kmmco.com. We'd be happy to coordinate details for you and figure out the best shipping method for your location. The two most popular choices are Priority Mail International and Priority Mail Express International. In our experience, First Class International packages move much, much more slowly than Priority Mail shipments.

Expedited shipping

In some circumstances, we may be able to expedite your order, either by speeding up the processing time or upgrading the shipping method or both. Expedited shipping is available via USPS Priority Mail Express, the fastest method offered by the postal service. Additional charges apply, and typically total about $35 for addresses in the continental United States.

Please reach out to hello@kmmco.com right away if you think that you want to expedite an order. Not all orders can be expedited. Especially around the holidays, we have a very limited ability to expedite orders. At any one time, our production and shipping queues are hundreds of orders long. We can’t let someone skip that line if it will result in delays for other customers.

Delivery date estimates and USPS delays

While the postal service provides an expected delivery timeframe, we aren't able to guarantee a delivery date. All delivery times are estimates, as the USPS is ultimately responsible for the delivery of your shipment. Once we hand over a shipment to our mail carrier or deliver it to our local post office, we don't have control over the amount of time that it takes for the post office to process and deliver the package.

KMM & Co. is not responsible for any delays on the part of the USPS, including any processing time that the postal service requires at the USPS origin facility in Atlanta. Especially during the holiday season, post office delays do happen. Unfortunately, we don’t have any control over how quickly the postal service scans and processes packages. 

USPS tracking

Once you receive a shipping confirmation email, you'll have a tracking number. We ship all orders via USPS, so you can check the status of your delivery by clicking the link in the confirmation email or just by navigating to the USPS site. You can also check the tracking details right here on our website.

Once we hand a shipment over to the postal service, it's out of our hands (both figuratively and literally). We can check the same tracking information that you've been watching, but you'll need to contact your local post office if you have questions about the tracking information or a delivery attempt at your address.

All shipments valued at $300 or above (and any shipment that includes special-order items) are shipped with signature confirmation, no exceptions. If you won't be available to sign for the package, you can authorize your mail carrier to leave the package by signing the slip they leave at your door, or contact the USPS to have the shipment held for pickup at your local post office.

Orders shipped to commercial addresses will also be sent with signature confirmation to ensure that they make it to the right part of your building or complex. 

If you’d like to add signature confirmation to an order totaling less than $300 or going to a residential address, just let us know and we’d be happy to add it! We like the extra peace of mind that comes with signature confirmation, especially around the holidays.

Address changes

The shipping address for your order will be exactly what you enter at checkout. It's important for you to check that your address is correct before you submit the order, as KMM & Co. is not responsible for a missing delivery if you enter the incorrect address for your order.

Unfortunately, we cannot cover the cost of shipping your order twice. If your order is returned to us as undeliverable due to an incorrect address, you will be invoiced for the cost of reshipping it.

Please double-check your shipping address before you submit your order. Due to the limitations of the fraud protection policy of our payment processing platform, we are unable to change the shipping address on your order after it's submitted. 

Bulk orders

Please note that bulk orders – typically orders of more than 5 of a single item – can take longer to ship than smaller orders. (This is especially true for items that need to be individually embossed or customized, or for which you have ordered a custom stamp.) This timeline is reflected in the table of our typical processing times above.

If you are placing a bulk order and have questions about the processing time, or know that there's a specific deadline by which you need your order to arrive, please just let us know and we'd be happy to do what we can to accommodate your timeline! Email us at hello@kmmco.com with your order number. Please note that custom and bulk orders are not confirmed – and the processing time does not begin – until payment has been completed.

Holiday shipping

The holidays are the busiest time of the year for KMM & Co., and processing times are longest during the period between Thanksgiving and Christmas. To ensure that you know what to expect, please look for the current processing time  on each product page, and look out for our cutoff for placing an order in time for Christmas. Because everything is handmade and made to order, we can’t take an unlimited number of orders and we set our holiday order cutoff with the capacity of the production and shipping teams (as well as any expected USPS delays) in mind.

We make and ship items in the order in which they were purchased. For that reason, KMM & Co. has only a limited ability to expedite orders during the holiday season. Please check the expected processing times when you place your order, and place your order early to allow plenty of time for your item(s) to be made and shipped.

The cutoff for placing an order in time for it to arrive before Christmas will be clearly noted on our website as the deadline approaches. If you have questions, please contact hello@kmmco.com.